While shopping, Mary Yeager, heiress of Skyfond Corp, passes a hair salon and recalls helping one of its members, Fanny Smith, days earlier by purchasing a membership card. Stopping in for a quick wash, she rejects Fanny’s aggressive sales pitch, unknowingly sparking resentment. Midway through, Fanny scalds her with hot water and hurls insults. She even snatches Mary’s phone, twisting her messages to accuse her of dishonesty.
